Following on from last week’s blog A Christmas Tale of Targets and Cheating , I was pondering how those failed deliveries affect the productivity and effectiveness of businesses. The scenario is one I see repeated across a variety of sectors…
It’s Christmas parcel time!
Working from home yesterday we took delivery of two packages from different merchants, using different couriers. As normal, I was informed that they would be delivered at certain times:
Tales from the MegaCon archives.
MegaCon’s motor manufacturing division is struggling. Shareholder value is the prime driver for bosses and market share is slipping. The Board is determined to fight back and have targeted a breakout into the American market. Continue reading
Like the small indie band that turn into stadium rockers, It’s tough to grow a business, but even tougher to preserve the beliefs and practices that made it special in the first place. Continue reading
Hands up who does their grocery shopping online? Now keep your hands up if you’ve ever taken delivery of an item that has left you scratching your head? That’s all of you then. Continue reading
Take this simple test to find out how good your organisation is at looking after its’ customers. Award yourself one point for each of these features that your organisation boasts: Continue reading
Recently, I was lucky enough to stay in a wonderful old house in France. You could actually feel the history in the place and it provided a wonderful setting for a break. What intrigued me about the house though were the furnishings that the owners had chosen to add. Some were beautiful antiques (don’t throw that ball in here kids!), which added to the grandness of the property. However, what fascinated me was the shear number of them. Continue reading
An article in the Independent on Sunday reminded me of a nice little exercise we do to help people identify the difference between good and bad performance measures. Continue reading
Writing blogs on poor management of the NHS is like shooting the proverbial fish in the barrel, but two articles in the papers this weekend have raised the insanity levels higher than ever. The first piece brought forth the startling revelation that Jeremy Hunt wants to criminalise the gaming of targets Continue reading