What Poses More Danger To The NHS; Dirty Data Or Dumb Leadership?

Writing blogs on poor management of the NHS is like shooting the proverbial fish in the barrel, but two articles in the papers this weekend have raised the insanity levels higher than ever. The first piece brought forth the startling revelation that Jeremy Hunt wants to criminalise the gaming of targets Continue reading

I keep on knocking but I can’t get in

If you were running a repairs service, how many times out of 100 would you expect someone to be in when you knocked on the door? You would want to get as close to 100 as possible wouldn’t you, as missed appointments waste time for your highly skilled tradespeople. Continue reading

The Beginners Guide To A Better Repairs Service

This is your cut out and keep, essential guide to creating a better repairs service. Handily split into client and contractor modules, why not use them together to create the perfect partnership, for you and your customers. Continue reading

Would you like to come back for coffee?

Why would you want to earn a lower margin from a long term customer, when you can have a quick profit from a one-off transaction? The need for short term gain over long term stability is a curse of the target-driven world that we live in and was summed up nicely in a recent post from @STforgirls Continue reading

Why targets, tables and 5 year olds don’t mix

There are many examples of targets causing the UK education system to fail, but how about a new test that has actually been designed to label two-thirds of our 5 year olds as failures? Ladies and Gentlemen, I give you the “Phonics Check”, due to be taken for the first time this month. Teachers believe that it is already having a negative impact on the self-esteem of pupils and is taking the fun out of learning to read. So how did it come to this? Continue reading