This customer account is a true story of a heating repair that happened earlier this month. It is a story I am very familiar with, as it repeats again and again across the country at this time of year. It is also entirely avoidable if organisations took the time to properly study and understood their own work. Continue reading
Tales from the MegaCon archives.
MegaCon’s motor manufacturing division is struggling. Shareholder value is the prime driver for bosses and market share is slipping. The Board is determined to fight back and have targeted a breakout into the American market. Continue reading
Bedtime in the Gilson household…
“Daddy, please tell me that story about the Vanguard Method of systems thinking again.”
“Well ok, but I’ve drawn you a little diagram because it’s quite hard to explain really.” Continue reading
When matters of life or death necessitate quick, accurate decisions and treatment of the highest quality, the NHS offers the best healthcare in the world. It’s only when the bureaucracy has a chance to catch up that things start to go badly wrong. A recent family trauma showed us the very best and worst of the NHS, all in the space of the same treatment. Continue reading
Hands up who does their grocery shopping online? Now keep your hands up if you’ve ever taken delivery of an item that has left you scratching your head? That’s all of you then. Continue reading
Take this simple test to find out how good your organisation is at looking after its’ customers. Award yourself one point for each of these features that your organisation boasts: Continue reading
Recently, I was lucky enough to stay in a wonderful old house in France. You could actually feel the history in the place and it provided a wonderful setting for a break. What intrigued me about the house though were the furnishings that the owners had chosen to add. Some were beautiful antiques (don’t throw that ball in here kids!), which added to the grandness of the property. However, what fascinated me was the shear number of them. Continue reading
Thanks to @SimonJGuilfoyle for pointing out this fantastic good news story about record falls in the cost of our car insurance. You see, the AA tracks price changes in our insurance costs and publishes its’ findings in a lovely, quarterly report for us.
News agencies across the country have been frothing at the mouth over the possibility of a triple dip recession. I have puzzled over this term for a while now, as headline-friendly economic analysis uses the same old this quarter/last quarter, this year/last year comparatives that drive me nuts. What then, does the UK’s growth rate look like when you put it into time series SPC charts? Continue reading