Clutter!

Recently, I was lucky enough to stay in a wonderful old house in France. You could actually feel the history in the place and it provided a wonderful setting for a break. What intrigued me about the house though were the furnishings that the owners had chosen to add. Some were beautiful antiques (don’t throw that ball in here kids!), which added to the grandness of the property. However, what fascinated me was the shear number of them. Continue reading

Little Boxes Pt2 – Jigsaws Are Better

In part one of this blog, I concluded that repairs scheduling is fundamentally flawed. Maintenance companies try to shoehorn irregular shaped jobs into nice, standardised boxes and it leads to appointments being missed and repairs left unfinished. The company wants its’ customers to be compliant and flexible, but customers need the opposite to be true. So how do we fix the system? Continue reading

I keep on knocking but I can’t get in

If you were running a repairs service, how many times out of 100 would you expect someone to be in when you knocked on the door? You would want to get as close to 100 as possible wouldn’t you, as missed appointments waste time for your highly skilled tradespeople. Continue reading

Premium delivery and the price of stamps

Twice yesterday I found myself ticking the box to pay an extra fee for a “premium” delivery service. For the first one, I paid for an “am” delivery rather than the standard “anytime”. In the second example, I paid for the goods to be delivered in 1-2 days instead of the quoted 10 days. Continue reading