Two observations this week have caused me to return to my favourite topic: home deliveries. Continue reading
Tag Archives: logistics
Little Boxes Pt2 – Jigsaws Are Better
In part one of this blog, I concluded that repairs scheduling is fundamentally flawed. Maintenance companies try to shoehorn irregular shaped jobs into nice, standardised boxes and it leads to appointments being missed and repairs left unfinished. The company wants its’ customers to be compliant and flexible, but customers need the opposite to be true. So how do we fix the system? Continue reading
Little Boxes – a blog of two halves
The boxes you see below were a feature of all repairs services throughout the country in the last decade. As it happens, the photo was taken earlier this year, proving that they are alive and well in many services. Continue reading
Run for the hills; it’s Lean and Investors in People!
Two, true tales from the coalface today; Little Miss Lean and Mr IiP. Continue reading
Perfect Flow’s Smarta Bid Wins Support From Local MP
Reaction to Perfect Flow being named as one of the 100 most innovative and disruptive small companies in the UK;
“It is good to see that a local company, Perfect Flow Solutions, have made it into the Smarta100 – the list of the most innovative small businesses in the UK. I am always pleased to see that entrepreneurial activity and creative thinking is flourishing in our local area and wish them every success in their venture”
Damian Hinds MP for East Hampshire
Vote for Perfect Flow
I keep on knocking but I can’t get in
If you were running a repairs service, how many times out of 100 would you expect someone to be in when you knocked on the door? You would want to get as close to 100 as possible wouldn’t you, as missed appointments waste time for your highly skilled tradespeople. Continue reading
A Modern Delivery Service
The photo below was taken at a Post Office in Southern England and neatly encapsulates why Perfect Flow exists. As customers, is this really all we can expect from a delivery service? Continue reading
Perfect Flow Scoops Major Business Award
Smarta.com and O2 proudly announce that Perfect Flow Solutions Ltd is a winner of the 2012 Smarta 100, together with O2, the ultimate index of the UK’s savviest, supremely disruptive, most resourceful and socially-beneficial small businesses. Continue reading
Who needs customers?
You probably won’t be surprised to know that the “premium” delivery from my last blog (Premium delivery and the price of stamps) turned out to be anything but. Having stumped up for my AM time-slot, I patiently waited in to sign for an urgently needed laptop. As 12.00 came and went, I began to speculate how late they might be. Continue reading
Premium delivery and the price of stamps
Twice yesterday I found myself ticking the box to pay an extra fee for a “premium” delivery service. For the first one, I paid for an “am” delivery rather than the standard “anytime”. In the second example, I paid for the goods to be delivered in 1-2 days instead of the quoted 10 days. Continue reading