In part one of this blog, I concluded that repairs scheduling is fundamentally flawed. Maintenance companies try to shoehorn irregular shaped jobs into nice, standardised boxes and it leads to appointments being missed and repairs left unfinished. The company wants its’ customers to be compliant and flexible, but customers need the opposite to be true. So how do we fix the system? Continue reading
Tag Archives: innovation
Little Boxes – a blog of two halves
The boxes you see below were a feature of all repairs services throughout the country in the last decade. As it happens, the photo was taken earlier this year, proving that they are alive and well in many services. Continue reading
Perfect Flow’s Smarta Bid Wins Support From Local MP
Reaction to Perfect Flow being named as one of the 100 most innovative and disruptive small companies in the UK;
“It is good to see that a local company, Perfect Flow Solutions, have made it into the Smarta100 – the list of the most innovative small businesses in the UK. I am always pleased to see that entrepreneurial activity and creative thinking is flourishing in our local area and wish them every success in their venture”
Damian Hinds MP for East Hampshire
Vote for Perfect Flow
I keep on knocking but I can’t get in
If you were running a repairs service, how many times out of 100 would you expect someone to be in when you knocked on the door? You would want to get as close to 100 as possible wouldn’t you, as missed appointments waste time for your highly skilled tradespeople. Continue reading
Perfect Flow Scoops Major Business Award
Smarta.com and O2 proudly announce that Perfect Flow Solutions Ltd is a winner of the 2012 Smarta 100, together with O2, the ultimate index of the UK’s savviest, supremely disruptive, most resourceful and socially-beneficial small businesses. Continue reading
Cycling, Team GB and Systems Thinking
Watching the British cycling team at London 2012 has been a heart-warming experience. Their success is quite incredible and it made me think about the approach they take to preparing their riders and, bear with me on this, how it echoes the Vanguard Method. Continue reading
Should we work harder or change the system?
So William Hague’s masterplan to rescue the UK economy is for business leaders to “stop complaining and work harder”. Yes, that’s right, growth will only return once we pull our collective finger out. Continue reading