Little Boxes Pt2 – Jigsaws Are Better

In part one of this blog, I concluded that repairs scheduling is fundamentally flawed. Maintenance companies try to shoehorn irregular shaped jobs into nice, standardised boxes and it leads to appointments being missed and repairs left unfinished. The company wants its’ customers to be compliant and flexible, but customers need the opposite to be true. So how do we fix the system? Continue reading

I keep on knocking but I can’t get in

If you were running a repairs service, how many times out of 100 would you expect someone to be in when you knocked on the door? You would want to get as close to 100 as possible wouldn’t you, as missed appointments waste time for your highly skilled tradespeople. Continue reading

Perfect Flow Scoops Major Business Award

Smarta.com and O2 proudly announce that Perfect Flow Solutions Ltd is a winner of the 2012 Smarta 100, together with O2, the ultimate index of the UK’s savviest, supremely disruptive, most resourceful and socially-beneficial small businesses. Continue reading

The Beginners Guide To A Better Repairs Service

This is your cut out and keep, essential guide to creating a better repairs service. Handily split into client and contractor modules, why not use them together to create the perfect partnership, for you and your customers. Continue reading