In part one of this blog, I concluded that repairs scheduling is fundamentally flawed. Maintenance companies try to shoehorn irregular shaped jobs into nice, standardised boxes and it leads to appointments being missed and repairs left unfinished. The company wants its’ customers to be compliant and flexible, but customers need the opposite to be true. So how do we fix the system? Continue reading
Tag Archives: housing
Little Boxes – a blog of two halves
The boxes you see below were a feature of all repairs services throughout the country in the last decade. As it happens, the photo was taken earlier this year, proving that they are alive and well in many services. Continue reading
Battleships
The recent blog by Systems Thinking For Girls about the Corporate Shame Avoidance Scheme brought back some exciting memories of pre-meetings and shame avoidance tactics we engaged in as repairs contractors in the Public Sector. Continue reading
I keep on knocking but I can’t get in
If you were running a repairs service, how many times out of 100 would you expect someone to be in when you knocked on the door? You would want to get as close to 100 as possible wouldn’t you, as missed appointments waste time for your highly skilled tradespeople. Continue reading
Perfect Flow Scoops Major Business Award
Smarta.com and O2 proudly announce that Perfect Flow Solutions Ltd is a winner of the 2012 Smarta 100, together with O2, the ultimate index of the UK’s savviest, supremely disruptive, most resourceful and socially-beneficial small businesses. Continue reading
The Beginners Guide To A Better Repairs Service
This is your cut out and keep, essential guide to creating a better repairs service. Handily split into client and contractor modules, why not use them together to create the perfect partnership, for you and your customers. Continue reading