Like the small indie band that turn into stadium rockers, It’s tough to grow a business, but even tougher to preserve the beliefs and practices that made it special in the first place. Continue reading
Thanks to @SimonJGuilfoyle for pointing out this fantastic good news story about record falls in the cost of our car insurance. You see, the AA tracks price changes in our insurance costs and publishes its’ findings in a lovely, quarterly report for us.
News agencies across the country have been frothing at the mouth over the possibility of a triple dip recession. I have puzzled over this term for a while now, as headline-friendly economic analysis uses the same old this quarter/last quarter, this year/last year comparatives that drive me nuts. What then, does the UK’s growth rate look like when you put it into time series SPC charts? Continue reading
An article in the Independent on Sunday reminded me of a nice little exercise we do to help people identify the difference between good and bad performance measures. Continue reading
If you were running a repairs service, how many times out of 100 would you expect someone to be in when you knocked on the door? You would want to get as close to 100 as possible wouldn’t you, as missed appointments waste time for your highly skilled tradespeople. Continue reading