Clutter!

Recently, I was lucky enough to stay in a wonderful old house in France. You could actually feel the history in the place and it provided a wonderful setting for a break. What intrigued me about the house though were the furnishings that the owners had chosen to add. Some were beautiful antiques (don’t throw that ball in here kids!), which added to the grandness of the property. However, what fascinated me was the shear number of them. Continue reading

Little Boxes Pt2 – Jigsaws Are Better

In part one of this blog, I concluded that repairs scheduling is fundamentally flawed. Maintenance companies try to shoehorn irregular shaped jobs into nice, standardised boxes and it leads to appointments being missed and repairs left unfinished. The company wants its’ customers to be compliant and flexible, but customers need the opposite to be true. So how do we fix the system? Continue reading

Tales from the Private Sector; the rush to get the figures out

Month end is the dread of every finance department. The pressure is always on to “get the figures out”. The figures are normally based on monthly management accounts and contain some sort of variation on the “this month/year to date/same period last year” type analysis. For most companies, they are the single most important measure of performance and the only ones that are discussed consistently at every senior management meeting. They are also the only measure that financial backers tend to care about. Coincidence? Continue reading

The Beginners Guide To A Better Repairs Service

This is your cut out and keep, essential guide to creating a better repairs service. Handily split into client and contractor modules, why not use them together to create the perfect partnership, for you and your customers. Continue reading