About Ian

Perfect Flow specialises in logistics, but good service is far too rare across all sectors in the UK. That is why I am driven by a strong desire to improve customer service levels. The Vanguard Method of Systems Thinking is my chosen methodology to achieve that aim. Why Vanguard Method? Because it works. I know it does, because I have used it myself. Perfect Flow have been named in the Smarta100 2012 - the 100 most innovative and disruptive small businesses in the UK

Deeply Dippy from Dangerous Data

News agencies across the country have been frothing at the mouth over the possibility of a triple dip recession. I have puzzled over this term for a while now, as headline-friendly economic analysis uses the same old this quarter/last quarter, this year/last year comparatives that drive me nuts. What then, does the UK’s growth rate look like when you put it into time series SPC charts? Continue reading

What Poses More Danger To The NHS; Dirty Data Or Dumb Leadership?

Writing blogs on poor management of the NHS is like shooting the proverbial fish in the barrel, but two articles in the papers this weekend have raised the insanity levels higher than ever. The first piece brought forth the startling revelation that Jeremy Hunt wants to criminalise the gaming of targets Continue reading

A room without a view

It’s probably not a good idea to blog angry, but here goes.

This was supposed to be about my own recent experience of NHS treatment, but that blog is now on hold after I went to visit my Gran in hospital today. She’s 92 and was in reasonable health until recently. Yes she was frail and had suffered a couple of falls, but her underlying health was ok. She was admitted due to a chest infection. Much to my regret, I hadn’t seen her for a couple of months and I really wasn’t prepared for the sight that greeted me, as I barely recognised the person I saw. Continue reading

Little Boxes Pt2 – Jigsaws Are Better

In part one of this blog, I concluded that repairs scheduling is fundamentally flawed. Maintenance companies try to shoehorn irregular shaped jobs into nice, standardised boxes and it leads to appointments being missed and repairs left unfinished. The company wants its’ customers to be compliant and flexible, but customers need the opposite to be true. So how do we fix the system? Continue reading